Legal Terms, Treatment Authorization & Consent

Terms & Conditions

Authorization for Investigations, Procedure, Treatment, Data Processing, and Payments at Apollo JBP Hospitals.

Apollo JBP Hospitals (“AJH”), Jabalpur
Patient Care Agreement

AUTHORIZATION FOR INVESTIGATIONS, PROCEDURE, TREATMENT AND PAYMENTS

I/We hereby authorize Apollo JBP Hospitals (“AJH”) to collect and process information from me that may include but not be restricted to my demographics, contact information, health records, insurance coverage, financial information, and any other relevant information that I may have shared with AJH prior to the date of this consent form for availing any services.

1. Information Processing & Usage Scope

I understand that AJH may use the information mentioned above to provide me with services, or use it for other authorized purposes, including:

Registration to receive services and maintaining unified health profiles/records.
Identification, communication, service announcements, and taking customer feedback.
Helpdesk, complaint resolution, and other customer care activities.
Creation and maintenance of electronic health records across Apollo group entities.
Receiving personalized announcements, offers, and medical product suggestions.
Research for improving diagnostic and medical treatment protocols.
Mandatory legal disclosures to government and law enforcement authorities.
Investigating and resolving disputes, grievances, or legal proceedings.

2. Disclosure and Transfer of Personal Information

For the above-mentioned purposes, and to the extent permitted by applicable law, AJH may share, disclose, and in some cases transfer all or any information referred to above to entities required to deliver care.

Authorized Transfer Entities & Global Scope:

These entities include Apollo group companies, affiliates, AJH doctors, hospitals, diagnostic centers, chemists, third-party service providers, and law enforcement agencies.

Cross-Border & Business Transfers

I consent to AJH transferring my personal information to entities that may be located outside India. In the event of a merger, reorganization, acquisition, joint venture, spin-off, asset sale, or bankruptcy, AJH may transfer personal information to relevant third parties with equal access rights.

3. Retention of Personal Information

AJH will keep any information collected for as long as necessary to provide services or as required under applicable law.

Information may also be retained to prevent fraud or abuse, or stored in a de-identified form for legitimate medical and analytical purposes.

4. Your Rights & Options

You have the right to access, update, correct, and request deletion of personal information (excluding de-identified data or legally required records).
You are free to withhold confidential health or financial data and may withdraw consent for previously provided data.
Exercising these rights may cause AJH to limit or deny services for which the withheld information is necessary.

For questions or exercising your rights, contact us at connect@apollojbphospitals.com.

5. Diagnostic Samples & Scientific Research

Leftover diagnostic samples (blood/tissue) and de-identified treatment data may be used by research scientists affiliated with Apollo for advancing medical science and preventive/therapeutic care.

Key Scientific Research Conditions:
  • Samples are used strictly after intended medical diagnostic testing is complete.
  • Treatment data shared with researchers will never disclose your identity.
  • Research use offers no financial benefit to patients, but helps future disease treatments.
  • Opt-Out Option: You retain the option to disallow research use of your samples and data.

6. Communications & Patient Declaration

I agree to receive SMS, WhatsApp alerts, and phone calls in connection with my healthcare services.

Free Will Declaration

“I/We have signed/agreed to the above on my/our own free will after understanding fully the contents and the explanations given to me/us by the Hospital authorities including the doctors.”

Questions regarding terms or data management?connect@apollojbphospitals.com
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